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Privacy & Cookie Policy

This Policy sets out the basis on which we, Imaginarium, use your personal information, cookies and similar technologies on or in relation to our website, www.imaginariumglastonbury.co.uk (our website).

This Policy is effective from 1st November 2023.

As a responsible online store we are committed to protecting your privacy. We will only use the information that we collect about you lawfully in accordance with the General Data Protection Regulation (GDPR).

Legal Grounds For Processing Information

Data protection law requires us to only process your personal data if we satisfy one or more legal grounds. It is necessary for us to process your basic contact details, payment details and we collect this information about you lawfully for two reasons:

To process your order and fulfil the contract and
To help provide you with the best possible service at all times.

We will not email for any other reason or at any other time than in relation to any orders you have placed with us and in processing the contract.

Your information will NEVER be sold on to a third party and will remain securely in our system. In certain instances there are services based outside of the EU to which data may be transmitted via Secure SSL or TLS connections, to enable fulfilment of orders and site monitoring, these include but may not be limited to: Paypal, Stripe and Google Analytics.

So that we can process orders placed by visitors to our , we collect certain information about you. The information we will collect about you at the time of placing an order includes your name, address, phone and email address. We do not store credit card, debit card or payment provider login details.

We will never collect sensitive information about you without your explicit consent. For the purposes of order tracking and internal financial reporting, we store customer order history.

We endeavour to keep the information we hold about you accurate and up to date. You can check the information that we hold about you by logging into your account or by contacting us. The personal information which we hold will be held securely.

As an individual entering into a contract with Imaginarium, by placing an order, you are entitled to request a copy of the data we have stored; notify us of your desire to withdraw consent for the processing of your data; where reasonable, have your data removed or corrected and also to lodge a complaint with a supervisory authority, you can do this by:

If you’re not satisfied with our response to any enquiries or complaint or believe our processing of your personal data does not comply with data protection law, you can make a complaint to the Information Commissioner’s Office (ICO) by:

  • Writing to: Information Commissioner’s Officer, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF.
  • Calling: 0303 123 1113; or
  • Submitting a message through the ICO’s website at: ico.org.uk

CookieUse

Cookies are information that files stored on your computer, tablet or smartphone that help websites remember who you are and information about your visit. Cookies can help to display the information on our Site in a way that matches your interests. Most major websites use cookies.

Imaginarium uses cookies to enable essential website functionality including basket, user accounts and checkout.

We also use analytics and tracking cookies for analysing website usage to improve our service to you and tracking affiliate sales.

For more information about cookies and how to stop cookies being installed or how to delete existing cookies from your hard drive, please visit the following websites:

Changes To This Privacy Policy

This Privacy Policy was last updated on 1st November 2023.

This Privacy Policy may be updated from time to time, so you may want to check it each time you provide personal data to us.