Delivery and Shipping
We want to provide you with the very best online shopping experience, that’s why when you shop with us you can be assured of:
Fast and friendly customer service
Fast, reliable delivery
Uber competitive pricing
Hand picked lines from the best collections
Ordering and Delivery Information
We are based in the UK but we ship all over the world and the majority of our orders are dispatched via Royal Mail 1st class post within a day of receiving your order. However during busy periods this may be extended to within 24-36 hours. No orders are dispatched on weekends or bank holidays, if you would like something urgently then please give us a ring and we will try our best to help you.
Royal Mail 1st class post normally takes 1 – 2 working days to arrive to UK addresses, please remember this may be slightly longer at busier times of the year.
Larger items are dispatched using a 3-5 working day courier as the longer delivery time keeps the costs a lot lower than if we were to use a 24 hour courier-however this is available should you need a larger item to arrive quickly!
Delivery charges care displayed in your shopping cart before you check out, please be sure to use the drop down menu to carefully select your postal region.
We will send you a shipping confirmation email when your order has been dispatched and we will also obtain proof of postage. If your order has not arrived within 7 days please contact us.
Every now and then items do unfortunately go missing in the post, as we do obtain proof of posting we will always try and make a claim on lost goods which enables us to then refund you for your item(s) not received, however please note that this process can take 3-4 weeks to complete. Unfortunately we cannot be held responsible for certain items damaged in the post as Royal Mail do not offer insurance on anything made from or containing glass, resin, ceramic and other fragile materials, please purchase fragile items and items containing any of these materials at your own risk. We will of course endeavour to package things safely and securely to reduce the risk of recieving damaged goods. We also ask that you open fragile goods with care.
For your safety we accept payments online via Paypal. All major debit and credit cards are accepted on telephone orders. For bank transfer payments please contact us prior to ordering.
If you need to return you order for any reason please contact us by email or telephone and we will help you arrange this. Original postage costs are non-refundable and unless your order is faulty you must return it to us at your own expense. We recommend using a tracked delivery service as we cannot refund for orders that we do not receive back. Please ensure your order is well packaged, if it is damaged on the return journey to us you will need to claim for this through whoever you chose to return it with.